CANCELLATION POLICY
Cancellation Policy
Everything you need to know about cancelling an order placed at CardCorner.shop.
Overview
Pinocchio Collectibles understands that plans can change. This policy outlines when cancellations are possible, how to request one, and how refunds are handled for cancelled orders.
When You Can Request a Cancellation
- Cancellations are typically possible before your order enters processing.
- Once an order has been processed or handed off to the shipping carrier, cancellation is not available.
- Pre-order or allocated items (when offered) may have additional cancellation restrictions communicated at the time of purchase.
How to Request a Cancellation
Include Your Order #
Provide your order number and reason for cancellation.
Await Confirmation
Our team will confirm whether cancellation is possible.
Refund Issued
If approved, your refund will be processed to the original payment method.
Refund Processing After Cancellation
Approved cancellations will be refunded to your original payment method. Please allow processing time from your bank or card issuer for the refund to appear.
Orders Already Shipped
If your order has already shipped when you request cancellation, you may return the item once received under our Refund & Returns Policy. Please refer to that policy for details on the 90-day return window and refund process.
Exceptions
- Custom or special-request orders may not be eligible for cancellation once confirmed.
- Pre-orders may follow specific release-related terms.
- Pinocchio Collectibles reserves the right to cancel orders due to suspected fraud, pricing errors, or unavailable inventory. Refunds are issued when this occurs.
Contact Information
Business Hours
- Monday – Friday: 9:00 AM – 9:00 PM
- Saturday: 10:00 AM – 10:00 PM
- Sunday: Closed