We accept a range of secure payment methods that are displayed at checkout. Available options may vary based on your location.

Please contact us as soon as possible at contact@pinocchiocollectibles.shop. If your order has not begun processing, we'll do our best to accommodate.

Cancellations may be possible before the order enters processing. Once shipped, cancellation is not available.

Handling time is 1–2 business days, Monday through Friday.

Transit time is 3–5 business days, Monday through Friday.

Tracking is emailed after your order is shipped. Please allow up to 48 hours for the carrier to update.

Occasionally, tracking updates may be delayed. If no update appears within a few business days, contact us so we can assist.

Orders placed before 2:00 PM CST (GMT-05:00) begin processing the same business day.

Returns are accepted within 90 days of the delivery date, on unused items in original condition.

No, we do not charge restocking fees.

Refunds are processed within 7 business days after inspection.

Please email contact@pinocchiocollectibles.shop with your order number and photos so we can resolve it quickly.

Yes, we offer a variety of sealed products including boxes, packs, and cases across multiple categories.

No. Sealed collectible products contain randomized cards, and we cannot guarantee specific inserts, autographs, or parallels.

When available, some listings may feature graded cards. Grading conditions are determined by third-party grading companies.

Yes, collectible card prices can change based on market demand, releases, and availability.

Yes. Please visit our Wholesale Policy page or email us to inquire about eligibility and pricing.

Please email contact@pinocchiocollectibles.shop with details. Do not include sensitive credentials in your report.

You may email us at contact@pinocchiocollectibles.shop or call +1 (718) 645-2573.

Monday–Friday: 9:00 AM – 9:00 PM; Saturday: 10:00 AM – 10:00 PM; Sunday: Closed.