CONTACT US

We're Here to Help

Contact Us

Questions, orders, or feedback — our team is ready to assist you.

Get in Touch

Whether you need help with an order, product inquiry, or wholesale opportunity, the Pinocchio Collectibles support team is available to help.

Email

contact@pinocchiocollectibles.shop

Phone

+1 (718) 645-2573

Address

1814 McDonald Ave # A, Brooklyn, NY 11223, USA

Business Hours

Mon–Fri: 9AM–9PM
Sat: 10AM–10PM
Sun: Closed

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Order Support

For questions about a specific order — such as tracking, delivery, or changes — please include your order number in your message. This helps us respond quickly and accurately.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us at contact@pinocchiocollectibles.shop with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging
Depending on the situation, we'll offer a replacement or a full refund. Our goal is to make every collector experience a positive one.

Response Times

Our team responds to inquiries during business hours. Please allow up to 1 business day for a reply. Messages sent after hours will be answered on the next business day.

Business Hours

  • Monday – Friday: 9:00 AM – 9:00 PM
  • Saturday: 10:00 AM – 10:00 PM
  • Sunday: Closed