REFUND & RETURNS POLICY
Refund & Returns Policy
A fair, transparent, and collector-friendly returns process — 90 days to return, no restocking fees.
Return Window
Returns are accepted within 90 days from the delivery date. Products may be returned if they are unused and in original condition.
Eligible Returns
- Defective products
- Damaged items
- Incorrect products shipped
- Non-defective products in original condition
- New and slightly used products
How to Return an Item
Provide Details
Include photos if the item is damaged, defective, or incorrect.
Receive Instructions
We'll respond with the return address and any required steps.
Ship Your Return
Pack the item securely to protect the collectible during transit.
Inspection
Inspection is completed within 72 hours of receiving your return.
Refund Issued
Refunds are processed within 7 business days after inspection.
Refund Details
- Refunds are issued to your original payment method.
- Eligible refunds include original shipping and handling fees.
- No restocking fees apply.
- Processing times may vary depending on your bank or card issuer.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, please email contact@pinocchiocollectibles.shop with your order number and clear photos of the item and packaging. You may receive a replacement or a full refund, depending on the resolution offered by Pinocchio Collectibles.
Collectible Trading Card Considerations
Collectible trading cards may naturally exhibit minor factory variations such as slight centering differences, edge printing, or surface texture. These characteristics are inherent to the manufacturing process and are not considered defects. Sealed products are inspected for outer packaging integrity before shipment.
Contact Information
Business Hours
- Monday – Friday: 9:00 AM – 9:00 PM
- Saturday: 10:00 AM – 10:00 PM
- Sunday: Closed